Frequently Asked Questions
Do you prescribe medication?
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No. Medications are prescribed by a medical professional. In the event that it is determined that you may benefit from the addition of medication, a referral will be made.
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Do you prescribe medication?
Q
No. Medications are prescribed by a medical professional. In the event that it is determined that you may benefit from the addition of medication, a referral will be made.
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Do you prescribe medication?
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No. Medications are prescribed by a medical professional. In the event that it is determined that you may benefit from the addition of medication, a referral will be made.
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Do you prescribe medication?
Q
No. Medications are prescribed by a medical professional. In the event that it is determined that you may benefit from the addition of medication, a referral will be made.
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Do you prescribe medication?
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We do not prescribe medication. Medication is prescribed by a medical professional. In the event that it is determined that you may benefit from the addition of medication, a referral will be made.
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Do you accept Insurance?
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We currently accept Blue Cross Blue Shield of Texas, Superior Health, UnitedHeath Care, and Cigna. Additional companies may be added at a later time. You are welcome to speak with your insurance provider regarding out of network coverage.
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Is there an option to do sliding scale or reduced rates?
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We do offer a sliding scale rate based on need. Reduced rates will be considered based on need utilizing a sliding scale system.
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What forms of payment are accepted?
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We accept all major credit cards, FSA, and HSA. A card is required to be on file that can be charged through our Practice platform.
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Are appointments held virtually or in person?
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Appointments can be held virtually or in person. In the event that the need may arise, all appointments will be held virtually and in person appointments will resume when medically appropriate.
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Policies
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24-hour notice is required for cancelations or rescheduling. If your appointment is canceled late or you are not able to reschedule, you will be charged for the amount of the appointment. If you are more than 15 minutes past your scheduled appointment time, your appointment will be canceled and you will be charged for the amount of the appointment.
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Phone Communication and Privacy Policy
At Serene Counseling and Wellness, we prioritize your privacy and are committed to protecting any personal information shared with us during phone interactions. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties